Frequently asked questions

• Why use a royalty accounting software?

  Royalty accounting is historically tedious and time consuming. To solve this, the eddy.app affordable music royalty reporting software allows record labels to create and share clear, transparent statements from one platform. Save time and focus on what really matters.

• Does eddy.app release and promote music for artists and labels?

  No, eddy.app is not a distributor, a record label, or administrator of master and/or publishing revenues. eddy.app simply automates royalty statement calculation and generation for record labels.

• Does eddy.app collect money?

  We’re currently working on adding more features, including neighboring music rights collection through our partner Rights’Up. For more information, please visit – www.rightsup.com.

• How does the 1st month satisfaction guarantee work?

  We want to make sure that eddy.app is the right music royalty reporting software for you. If you’ve started using eddy.app as a paying customer and realize that it’s not what you were looking for, you have a full month to change your mind and we will pay you back. No hard feelings.

• Does the 15-day trial have any restrictions?

  No. You’ll get the full eddy.app experience with our free 15-day trial. With full access, you can see what our easy to use, comprehensive platform can really do! No commitment. No credit card required. Cancel at any time. We promise.

• Will I be charged when my trial ends?

  No. If you want to continue after your trial of our affordable music royalty management software, we’ll ask for payment details. If not — you won’t be charged, as we don’t ask for card details upfront.

• Is the pricing based on streaming quantities or the value of sales?

  Neither! Our pricing is calculated based on the number of lines in your uploaded reports, rather than the quantity of items sold or the sales’ monetary value. Whether it’s a high-value manual entry or a standard sales line, the fee remains consistent. The cost per row, based on your plan, is a fraction of this value, designed to have minimal impact on your profit margins while supporting our service’s sustainability.

• How can I monitor my usage against the quota?

  You can easily track your quota usage in real-time through the Subscription section of your account dashboard. This feature provides insights into the number of stored rows you’ve utilized and how close you are to reaching your plan’s limit, helping you manage your data effectively.

• What does the 24-month period refer to?

  The 24-month data period ensures that your quota calculations match your actual revenue, allowing the cost to adjust accordingly. Most data requests, from statement processing to artist portal access, depend on user data imported within the last 24 months. Data older than this period doesn’t count towards your current quota, thus ensuring the cost is focused on the most active and relevant data.

• How are additional rows billed if I go over my quota?

  Excess rows are billed at a specified rate per 100k rows, varying by your chosen plan. These charges are applied monthly, reflecting the quantity of rows that exceed your quota during the billing period. For yearly plans, exceeded rows will be billed yearly.

• What options are available if I exceed my plan's quota?

  Should you exceed your plan’s quota, additional rows can be purchased at a nominal rate per 100k rows (detailed pricing is available on the subscription page). Alternatively, upgrading to a higher-tier plan offers a larger quota of stored rows, facilitating seamless operation scaling.

• What happens if I upload and then delete a report?

  Deleting a report after uploading does not affect your stored row count towards the quota. We tally your usage based on the total sales lines from your current imports each day, disregarding deleted data. This ensures that accidental uploads don’t incur unnecessary charges, allowing for hassle-free data management corrections.